Resolve Complaints Faster with Full Transparency
Centralize all resident complaints and service requests. Track status, assign tasks, and resolve issues faster with complete transparency and accountability.
Efficient Complaint Resolution System
Propertiz Complaint Management helps property managers track and resolve resident complaints systematically. From submission to resolution, maintain complete transparency and improve satisfaction.
Easy Submission
Residents can submit complaints through mobile app or web portal.
Auto Assignment
Complaints are automatically assigned to relevant departments.
SLA Tracking
Monitor response and resolution times against SLAs.
Status Updates
Real-time updates keep residents informed.
Key Capabilities
Comprehensive complaint management tools
Complaint Registration
Multiple channels for complaint submission.
- ✓Mobile app
- ✓Web portal
- ✓Phone/email integration
Workflow Management
Automated routing and escalation workflows.
- ✓Department assignment
- ✓Priority levels
- ✓Escalation rules
Analytics & Reporting
Track complaint trends and resolution metrics.
- ✓Category-wise reports
- ✓Resolution time tracking
- ✓Satisfaction surveys
How It Works
Simple complaint resolution workflow
Step 1: Complaint Submission
Residents submit complaints through mobile app or web portal.
- →Select complaint category
- →Add description and photos
- →Receive unique ticket number
Step 2: Assignment & Action
System auto-assigns to relevant department and tracks progress.
- →Automatic department routing
- →Priority-based assignment
- →Regular status updates to resident
Step 3: Resolution & Feedback
Track resolution and collect resident feedback.
- →Mark complaint as resolved
- →Resident satisfaction survey
- →Complete audit trail maintained
Role-wise Usage
Tailored features for different user roles in your organization
Property Manager
Monitor and manage all complaints with full oversight.
Complete Visibility
Dashboard view of all active and resolved complaints.
- •Real-time status tracking
- •Priority management
- •SLA monitoring
Performance Analytics
Track team performance and complaint trends.
- •Resolution time reports
- •Category analysis
- •Staff performance metrics
Screenshots & Demos
See Resolve Complaints Faster with Full Transparency in action
Complaint Submission
Residents can easily submit complaints through mobile app.
Integrations
Complaint Management integrates with other Propertiz modules
Maintenance Management
Operations
Convert complaints to maintenance work orders.
- ✓Auto work order creation
- ✓Staff assignment
Unit Management
Operations
Link complaints to specific units.
- ✓Unit-wise tracking
- ✓Location mapping
Communication
Engagement
Send updates via multiple channels.
- ✓SMS notifications
- ✓Email updates
- ✓Push notifications
Customer Reviews
See what our customers say about this feature
Complaint resolution time has improved by 40%. Residents appreciate the transparency.
Deepak Verma
Property Manager at Skyline Residency
Based on 145 reviews
Frequently Asked Questions
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